Extensive preparation was undertaken prior to the workshop, including stakeholder interviews, custom facilitation guides, and tailored observation notes to ensure targeted engagement. Building on these insights, the AI Design Thinking workshop was precisely structured for the airport context. Discovery activities and ideation sessions enabled participants to unpack existing pain points, prioritize operational needs, and collaboratively envision innovative use cases for video analytics and AI.

The workshop featured interactive exercises, such as live use case mapping, generative AI demonstrations, and strategy-building activities, which fostered cross-departmental collaboration and knowledge sharing. The facilitation tools were specifically adapted to encourage input from both technical experts and business leaders, ensuring all perspectives were captured. As participants worked through challenges, they co-created actionable milestones and impact pathways, producing a concrete, prioritized roadmap for implementation.

The outcome was a detailed roadmap report, integrating actionable recommendations, investment planning, and a feasible deployment architecture that clearly aligned future analytics initiatives with the airport’s business goals.